Refund Policy

1. Overview

At Prismorph, we want you to be completely satisfied with your purchase. This Refund Policy outlines when and how you can request a refund for credits or subscriptions purchased through our Service.

2. Web Purchases

For purchases made directly on our website (prismorph.com), the following refund policies apply:

2.1 Credit Pack Refunds

You may be eligible for a refund on credit pack purchases if:

• You request a refund within 7 days of purchase
• You have not used any credits from the purchased pack
• The purchase was made in error (duplicate purchase, wrong amount)

2.2 Non-Refundable Cases

Credit purchases are non-refundable if:

• Any credits from the pack have been used
• More than 7 days have passed since purchase
• The credits were obtained through promotions or gifts

3. Subscription Cancellation

3.1 How to Cancel

To cancel your subscription, you must do so through the platform where you originally subscribed:

• Apple App Store: Settings → Apple ID → Subscriptions → Prismorph → Cancel
• Google Play: Play Store → Menu → Subscriptions → Prismorph → Cancel
• Website: Account Settings → Subscription → Cancel

3.2 What Happens After Cancellation

• You'll continue to have access until the end of your billing period
• Unused subscription credits expire at the end of the billing period
• Purchased credit packs remain available (they don't expire)
• You can resubscribe at any time

4. Technical Issues

If you experience technical issues that prevent you from using the Service:

• Contact us at support@prismorph.com
• We will work with you to resolve the issue
• Credit compensation may be provided for failed transformations
• Report issues within 72 hours with screenshots if possible

5. Quality Concerns

While we strive for the best results, AI-generated transformations may vary. We do not provide refunds solely because:

• The transformation did not meet subjective expectations
• The artistic style was different from what was imagined
• The source image quality affected the output

We recommend trying the free transformations before making a purchase to ensure our Service meets your needs.

6. Contact Us

For questions about this policy or web purchase issues:

• Email: support@prismorph.com
• Response time: 2-3 business days